Answers to the questions we hear most often. Can't find what you're looking for? Get in touch — we reply within one business day.
Shipping
Do you ship internationally?
Yes — we ship worldwide with Canada Post to any destination it serves. Some economical options, such as International Surface to Australia or Singapore, don't include tracking and can take up to three months to arrive. If you'd prefer a different courier, contact us and we'll do our best to accommodate.
How long does it take to process an order?
All orders are packed and shipped the same or next business day.
What does shipping cost?
Shipping depends on the destination and the size and weight of your order, and is calculated at checkout. For special arrangements, please contact us.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. Please note that some Canada Post services, such as International Surface, don't include tracking.
How are books packed?
Every book is carefully wrapped and packed with materials suited to delicate and valuable volumes, so it arrives in the condition it left our shop. See our Shipping Policy for details.
Returns
What is your return policy?
You may return an item within 14 days of receipt, in the same condition and packaging in which it arrived. Sale items, special orders and final-sale items are not returnable. Full details are in our Refund & Returns Policy.
Who pays for return shipping?
Return shipping is the buyer's responsibility, unless the item arrived damaged or was not as described. We recommend a trackable service for valuable items.
How do I return an item?
Contact us with your order number and the reason for the return, and we'll send instructions.
When will I receive my refund?
Once we receive and inspect your return, we'll process the refund to your original payment method. It may take up to 10 business days to appear on your statement.
Payments & Orders
What payment methods do you accept?
Major credit and debit cards and the express payment options shown at checkout (such as Shop Pay, Apple Pay and Google Pay). Local pickup orders can also be paid in cash — please note we can only hold reserved items for a limited time.
What currency are your prices in?
All prices are in Canadian dollars. You can switch the display currency using the selector at the top of the page; your card issuer handles the final conversion.
Can I cancel or change my order?
Orders can be cancelled or changed before they ship. Please contact us right away.
Do you offer gift wrapping?
Yes — add a note at checkout or send us a message after ordering and we'll wrap it for you.
About Our Books & Records
Are your books authentic?
Absolutely. We research every book that comes into our collection and describe its edition, printing and condition as accurately as we can. Please review all photos; if you'd like more detail or additional pictures, just ask.
How do you grade condition?
We use standard bookseller terms — As New, Fine, Very Good, Good and Fair — and describe any notable wear, inscriptions or foxing in each listing. Vinyl records are graded visually and described in each listing.
Do you buy books or take requests?
We source most of our stock locally in Haliburton County. If you have books to sell or are searching for a particular title, let us know.